manual cc reconciliation – yikes!

Concur customer Carolyn Conroy, Finance Manager at Vantage Partners, was no stranger to complexity. Each month, she spent over 40 hours managing credit card statements, expense reports, and endless reconciliations—an operational burden that limited her ability to focus on strategic initiatives.

How Bad Was It?

Most employees had company-paid cards and added transactions to their
Concur expense reports … eventually. It took a lot of effort to get to “eventually”.

A Month in the Life of Carolyn 

• Compared CC Statement to Expense Reports – Every Week
  Carolyn personally reviewed each transaction on the statement and checked to see if there was a match on an expense report. Nope?*
• Email Requests to the *Nopes – Every Week
  Carolyn sent emails to employees with unmatched cc transactions reminding them to submit an expense report.
• How Did That Work Out for Carolyn? – Every Month 500 Unmatched
  Not great. There were 500 unmatched transactions at the end of each month on average. Carolyn had to pay the credit card bill and then lump sum the total of the unmatched transactions into the ERP with no visibility as why the money was spent.

Carolyn’s New Reality – Months Turn Into Minutes

• PivotEQ compares CC Statement to Expense Reports – Every 15 Minutes
  PivotEQ keeps a list of the Nopes* in real time.
• Emails Reminders to the *Nopes – On Carolyn’s Schedule
  Reminders list the unmatched transactions and have a link to log in to Concur.
• How Is That Working Out for Carolyn? – Every Month Down to 7 Unmatched
  Employee behavior changed over night.
•  The Best Part? Carolyn Doesn’t Have to Lift a Finger!
  Seriously. Nothing for her to do. Now onto those strategic initiatives, Carolyn!